Welcome to Mountain Helicopters. We are committed to ensuring a safe, transparent, and professional experience for all our customers. Please review our policies carefully before using our services.

1. Booking & Reservation Policy ;

• All helicopter bookings must be made in advance through our website, email, or authorized agents.
• Bookings are subject to availability and confirmation by Mountain Helicopters.
• A valid ID and necessary travel permits (if required) must be provided at the time of booking.
• A deposit or full payment may be required to confirm your reservation.

2. Payment Policy ;

• We accept payments via bank transfer, credit/debit cards, and other approved payment methods.
• Full payment must be made before the scheduled flight unless otherwise agreed.
• Prices are subject to change without prior notice due to regulatory changes, fuel surcharges, or other factors.

3. Cancellation & Refund Policy ;

• Cancellation by the Customer:
• Cancellations made more than 7 days before departure: Eligible for a partial refund (subject to administrative fees).
• Cancellations made within 7 days of departure: Non-refundable.
• Cancellation by Mountain Helicopters:
• If a flight is canceled due to bad weather, technical issues, or operational reasons, customers may reschedule or request a refund.
• Refunds will be processed within 7–14 business days.

4. Weather & Flight Delays Policy ;

• Flight operations depend on weather conditions, air traffic, VIP movements and regulatory approvals.
• In case of delays due to bad weather, flights may be rescheduled or canceled at the discretion of Mountain Helicopters Pvt.Ltd.
• We are not responsible for any additional costs incurred due to weather-related delays.

5. Safety & Security Policy ;

• All passengers must follow safety instructions provided by the pilot and crew.
• Dangerous goods, flammable items, and unauthorized equipment are strictly prohibited.
• Passengers under the influence of drugs or alcohol may be denied boarding.

6. Baggage Policy ;

• Due to weight limitations, baggage allowance per passenger may vary.
• Excess baggage may be subject to additional charges or may not be allowed on board.

7. Privacy Policy ;

• We respect your privacy and are committed to protecting your personal information.
• Data collected during booking (name, contact details, payment information) will be used only for service-related purposes and will not be shared with third parties without consent.

8. Liability Policy ;

• Mountain Helicopters is not liable for any personal injury, loss, or damage to belongings during the flight.
• We recommend passengers have travel insurance covering helicopter evacuation, medical emergencies, and trip cancellations.

9. Customer Conduct Policy ;

• Passengers are expected to behave responsibly and respectfully towards crew members and fellow travelers.
• Any misconduct may result in denial of service without a refund.

10. Governing Law ;
These policies are governed by the laws of Nepal. Any disputes shall be resolved in the appropriate legal jurisdiction.

11. Contact Us ;
If you have any questions about our policies, please contact:

Mountain Helicopters Pvt.Ltd.
Old Sinamangal,Kathmandu,Nepal.
+01-4111031/+01-4111032
info@mtnhelicopters.com